We’re determined to ensure your settlement goes smoothly and we’re happy to go above and beyond to make sure of it! Moving homes is one of life’s most stressful experiences, so having a calm settlement agent can really help put your mind at ease, even with the small steps; communication is of the utmost importance, so we keep our clients updated through every step.
We stay up to date with changes in legislation, advances in technology, and shifts in the Western Australian property market, ensuring every settlement is managed with confidence and care. Our entire process over the course of the past 25 years has been refined and put into practice, and we’re thrilled to say we have it down pat.
Back in the day, we used to climb through bushes to deliver urgent paper documents to letterboxes, help to install new dishwashers, and even wrestle creepy crawlies out of properties! Now, most required documents are completed electronically via email and DocuSign, and we are still always happy to go the extra mile and provide that additional face-to-face care to our clients who require it.
From our side of your settlement, there is also a lot of invisible work happening in the background to keep things moving.
Our clients usually only see the exciting aspects of the process, like signing documents and the anticipated key handover, but a lot of our responsibility is in silent troubleshooting. A file can look “quiet” from the outside, while there’s actually a hundred emails and calls happening behind the scenes to keep it on track. This could be anything from following up on delays, reconciling settlement figures, fixing errors, and making sure everything lines up for settlement day.
When we do notice, on the occasion, that milestones aren’t moving at the pace they should be, our team takes swift action to ensure things continue to move smoothly. Sometimes all it takes is an extra check-in with the relevant parties, but we do all we can to make sure things keep progressing.
We love what we do, and we especially love seeing the joy it can bring to our clients!
Whether you’re buying or selling, it is important to ask questions if you are unsure about anything; our friendly team will happily walk you through the process and help in any way we can.